Whatever your line of business, it pays to know who your clients are and how you interact with them. Salesforce.com is the world’s number one customer relationship management (CRM) solution for a reason: It offers a wealth of functionality in a range of cost-effective, robust, secure, scalable packages, which enable all sorts of companies to operate effectively and grow.
We are Salesforce.com partners and have been involved with the the product since its early days. If you are considering a new implementation or yet to realise the full potential of your exisiting system, we have the knowledge and experience that you need.
These are just a few of the things we have done with this technology:
We have implemented Salesforce.com CRM systems for a number of organisations, ranging from small start-ups to market-leading, multi-language, multi-currency corporations.
In addition to its CRM core, Salesforce.com has ready-made modules for managing sales, marketing and customer service. We have implemented these components, along with customisations and our own extensions to address a broad range of needs:
Although Salesforce.com offers excellent built-in functionality, it can never satisfy the requirements of every business. Fortunately, it does provide an excellent platform for custom developments, so we frequently take advantage of this flexibility to create business systems that are tailored to individual companies' needs. These are just a few of the activities we have incorporated:
Because Salesforce.com is web-based, it integrates very well with other internet services. These are a few of the mash-ups we’ve done:
We have developed publicly-accessible web pages that provide controlled access to companies’ internal data. For example, some of our clients offer certification schemes where the general public can search for registered service providers. They already manage that data in a custom business system built over Salesforce.com, so a subset of the information can be made available in real-time without the need for re-working or duplication. We have also created a connected eCommerce website that is used by delegates to book and purchase seats on public training courses.
ThoughtForms uses Apple iPads to provide remote, disconnected access to HTML-based forms that integrate with your company's Salesforce.com CRM system. It is ideal for activities such as auditing, testing, inspection and data collection, where partially pre-populated forms are completed remotely (for example, at a client facility or in the street). Click here to find out more.
In addition to our implementation, configuration, customisation and development work, we offer a number of other Salesforce.com services:
Whatever the source or target, we can usually get the data you need in or out of Salesforce.com:
We offer a bespoke training service, with courses tailored to meet your needs. We can provide anything from basic user instruction to advanced developer or system administrator training.
Whether we have implemented your Salesforce.com system or not, we can help you to run it. We offer a range of administration and support services for clients that don't have their own resources or need additional knowledge or capacity.